Terms of Service


  1. In this Agreement, the following terms, when capitalised, shall have the meanings assigned to them below:
    • "Agreement" -- these terms of service (as amended from time to time), the terms appearing on the Sign-up Form and any other terms regarding the Service that the Customer may agree to when prompted to by the Supplier.
    • "Company" -- Actual Reports OÜ, a company incorporated under the laws of Republic of Estonia, seated in Tallinn, company no 12318670.
    • "Content" -- the information (including text, images, audio and video material), functionality, technical resources, Supplier's time and attention and Service availability provided by the Supplier.
    • "Customer" -- any person or entity subscribed to the Service.
    • "End User" -- any natural person that the Customer permits or causes to have access to the Service.
    • "Intellectual Property" -- all existing and future trademarks, service marks, domain names and business names, rights pertaining to inventions, designs, databases and proprietary information (including, without limitation, trade secrets and know-how), copyrights, moral rights and all other assets and benefits commonly regarded as intellectual property, whether registered or not.
    • "Party" -- a common term for each of the Customer and the Supplier.
    • "Contents" -- any information provided by the Customer when subscribing to the Service, requesting a change of their Service Plan or filling in forms via the Service, including the Customer's full name or business name, registration/company/file/business or personal identification number (or equivalent), place of domicile, address, email address, phone number and such other information as the Supplier reasonably may request from the Customer. As such, the data processing agreement between the Customer as a data controller and the Supplier as a data processor as required under Article 28 of the GDPR is included herein.
    • "Service" -- the Software, provided "as a service" (SaaS) through this website, the availability of Content and customer support.
    • "Service Plan" -- the level of Content purchased hereunder. Content is provided under different labels (e.g. "Free", "Small", "Enterprise"), each label designating a particular Service Plan. Different prices are charged for different Service Plans.
    • "Sign-up Form" -- the online form available on this website for subscribing the Customer to the Service or requesting a change of Service Plan, or such other subscription or modification form as the Parties may execute for the aforesaid purpose.
    • "Software" -- the business software applications included in the Service with features as described on this website, including such modifications and replacements thereof as the Supplier or the Company in their sole discretion may from time to time provide.
    • "Supplier" -- Actual Reports OÜ, a company incorporated under the laws of Republic of Estonia, seated in Tallinn, company no 12318670.
    • "User Account" -- a Supplier-hosted or -administered account provided to the Customer through the Service for the purpose of enabling such Customer to use the Service.
  2. "Herein", "hereto", "hereof", "hereunder" and similar expressions, wherever used in this Agreement, shall be deemed to refer to the Agreement.
  3. This Agreement in its current version and the information published on this website, in so far as it describes the Service and prices, constitute the whole agreement between the Parties relating to the subject matter hereof and supersede all prior agreements, arrangements and understandings between the Parties relating to that subject matter.
  4. In case of conflict or ambiguity between any provision contained herein and any statement, representation or other information published on this website, the provision in the Agreement shall prevail.


  1. This Agreement shall be effective between the Parties as of the moment when the Customer is subscribed to the Service or obtains a User Account or starts using the Service, whichever is the earliest. The Agreement is entered into for an indefinite term and may be cancelled by either Party as provided herein.


  1. Relying on the Customer's Contents and subject to the terms set forth herein, the Supplier grants to the Customer, and the latter accepts, a limited, non-exclusive and non-transferable licence to use the Software and Content included in the Customer's Service Plan.
  2. The Software and the Content may only be used in such manner as necessary for utilising the Service for its intended purpose and only during the time that the Agreement is in force between the Parties. The Customer acknowledges that they have no right to have access to the Software in source code form or in unlocked coding or with comments.
  3. With respect to assignment and sub-licensing, the Parties have agreed that (i) the Customer has no right to sub-license or assign the benefit or burden of this Agreement (in whole or in part) and shall not allow the Software or any other part of the Service to become the subject of any charge, lien or encumbrance without the prior explicit consent of the Supplier; (ii) the Supplier may sub-license, assign, charge and otherwise dispose of its rights and obligations hereunder, provided it gives the Customer reasonable notice thereof.
  4. The Supplier houses the Software on its own or rented resources.


  1. The Supplier will use commercially reasonable efforts to provide the Service to the Customer throughout the term of the Agreement in accordance with the Customer's Service Plan.
  2. The Customer acknowledges that (i) the Service has not been designed to meet their individual requirements; (ii) the operation of the Service may from time to time encounter technical or other problems and may not necessarily continue uninterrupted or without errors; (iii) the Service is not fault-tolerant and has not been designed for use in inherently dangerous activities, such as (for example) the operation of "major sources of danger", traffic control or life support systems, handling hazardous substances and other activities where the failure of the Service could lead to death, personal injury or environmental damage.
  3. The Supplier is committed to providing excellent customer service, and aims to answer most support issues within a few hours. However, the Supplier makes no guarantee on the period of time before support is provided.
  4. The Service (including all Software and Content) is provided on an "as is" and "as available" basis.
  5. The Customer's selection and use of the Service is at the Customer's own risk, and so is the Customer's and the End-Users' exposure to, down- and upload of, as well as transmission and possession of information, programs and other objects through or due to the Service.
  6. Neither the Supplier nor the Company have any obligation to enhance, modify or replace any part of the Service or to continue developing or releasing new versions thereof.


  1. The Customer acknowledges that by subscribing to a Service Plan they agree to such fees, rates and billing cycles associated therewith as (i) described on this website at the time of subscription and (ii) amended from time to time pursuant to the terms of the Agreement.
  2. Unless otherwise agreed at the time of subscription, the Customer's billing cycle is 30 days, starting on the day immediately following their subscription to the respective Service Plan, or, if a free trial period has been granted to the Customer, on the day immediately following the expiry of the trial period.
  3. The Supplier may enhance or otherwise modify the Service for additional fees, and, upon a 30 days' prior notice, may modify the fees, rates and the billing cycle applicable under the Customer's Service Plan. In the event that the Customer does not agree with the respective modification(s), their sole and exclusive remedy shall be to unsubscribe from the Service Plan in question, terminating their use of the Service.
  4. Payment for the Service is due in advance by the first day of each billing cycle, and shall be made either by wire transfer or credit card or, where available, by ACH transfer. The Customer acknowledges that late payment may result in the suspension of Service or cancellation of the Agreement.
  5. Should the Customer unsubscribe from a Service Plan or the Customer's Service Plan be modified or the Agreement be terminated prior to the end of the then-current billing cycle, no refund will be given to the Customer for any payment relating to that billing cycle.
  6. Prepayments for future billing cycles are non-refundable.
  7. All fees and rates are exclusive of value added tax, sales tax and other public burdens. The Customer shall be solely responsible for all taxes and other burdens that may be levied on the Customer's purchase or use of the Service.


  1. The Customer must be a person (either natural or legal), or an entity with legal capacity.
  2. All Contents provided by the Customer must be true, accurate and up-to-date and the Customer undertakes to promptly correct any Contents that becomes outdated or incorrect. The Supplier is entitled but not obliged to verify the Customer's Contents and may rely on this data without any verification.
  3. The Customer must comply with all laws, regulations and ordinances applicable to the Customer's use of the Service.
  4. With respect to the information (including all text, images, audiovisual material and other content) that the Customer uploads, transmits or stores via the Service, the Customer represents and warrants to the Supplier, and for the benefit of the Company, that the Customer has the right to upload, transmit and store the same.
  5. The Customer shall not, and shall cause the End Users not to, use the Service for sending unsolicited communications or for uploading, transmitting, delivering, running or storing harmful code, malware or illegal content.
  6. Any Customer content that conflicts with the provisions of this Agreement may be removed, disabled and/or destroyed by the Supplier or the Company at their sole discretion without any warning or notice.
  7. Without excluding or limiting any of the Customer's statutory obligations, the Customer undertakes to the Supplier, and for the benefit of the Company, that the Customer will not, and will not allow any End User to (i) modify, reproduce or prepare derivative works from, or decompile, reverse engineer or otherwise attempt to derive source code from the Software or any other part of the Service; (ii) remove, alter, hide or obscure any copyright notice, trademark or other proprietary rights notice embedded in, appearing on or otherwise pertaining to the Service; (iii) create or attempt to create any product or service that is similar or otherwise competitive to the Service or purporting to be created, provided or approved by the Supplier or the Company; (iv) subscribe to the Service or modify the Customer's subscription by automated means.


  1. Each person subscribing the Customer to the Service or otherwise representing the Customer upon the latter's entry into the Agreement personally warrants to the Supplier that s/he has the authority to act on the Customer's behalf and that the Agreement is binding upon the Customer.
  2. Each such representative hereby personally undertakes to the Supplier, and the latter agrees, that if this Agreement proves to be void due to the representative's lack or excess of authority or if it emerges that the representative has concluded the Agreement on behalf of a non-existent Customer then such representative shall be deemed to have entered into the Agreement on his/her own behalf and the Agreement shall be effective (ab initio) between the Supplier and the aforesaid representative.


  1. The Customer shall be solely and entirely responsible for the activity that occurs under their User Account, and must notify the Supplier immediately of any breach of security relating to, or unauthorised use of, such User Account.
  2. With respect to the Customer's username and password, the Parties have agreed that the Customer shall be responsible for (i) maintaining the confidentiality of their username and password, (ii) any and all actions by persons that the Customer gives access to or that otherwise use such username or password, and (iii) any and all consequences of use or misuse of such username or password.
  3. Neither the Supplier nor the Company shall be responsible for any loss, damage or other consequences that may result from any unauthorised use of the Customer's User Account, username or password.


  1. The Customer acknowledges that all Service-related Intellectual Property belongs and shall belong to the Company. The Customer shall not acquire any right, title, or interest in the aforesaid Intellectual Property or otherwise in connection with the Service, except for the limited rights of use expressly set forth in the Agreement. Any rights not expressly granted herein shall be deemed withheld.
  2. Neither the fact of concluding this Agreement, nor any provision contained herein, nor any breach by any Party of its obligations hereunder, shall be construed as creating in the Customer or cause the Customer to acquire any proprietary right, security interest, pawn or any other right of security with respect to any item or asset belonging to the Supplier or the Company.
  3. The Supplier respects the Intellectual Property of others and may, in appropriate circumstances and at its discretion, disable or terminate any User Account through which the rights of others are infringed.


  1. All conditions, representations and warranties not expressly stated herein (including, without limitation, those relating to merchantability, fitness for a particular purpose and non-infringement, and those that may arise from a course of performance, course of dealing or usage of trade) shall be deemed withheld by the Supplier and the Company to the fullest extent permitted.
  2. Neither the Supplier nor the Company make any representation or warranty (i) that the Service will meet the Customer's or the End Users' requirements or expectations, (ii) that access to or use of the Service will be uninterrupted, timely, secure or error-free, (iii) that any defects in the Service will be corrected, (iv) that the Service or any means by which the Service is accessed is free of malware or other harmful components; or (v) with respect to any third-party software, content, material, information, infrastructure or other third-party resources or services that the Customer or any End User may acquire, use, access or be exposed to through or due to the Service.
  3. Each Party acknowledges that the other Party has entered into the Agreement relying on the above disclaimers and that the aforesaid disclaimers are an essential basis of the bargain between the Parties.


  1. Neither the Supplier nor the Company shall be liable to the Customer, any End User or any person claiming under or through the Customer or an End User for any loss, damage, expenses or other consequences resulting from (i) the use or the inability to use the Service, (ii) the properties of the Service, (iii) the need to procure or the procurement of substitute goods or services for the Service or for any item, service or other benefit received, owned, possessed or otherwise enjoyed through the Service, (iv) any message or other communication received or transaction entered into through or from the Service, (v) unauthorised access to or alteration of the Customer's or any End User's transmissions or data, (vi) the statements or conduct of any person having access to the Service, (vii) any other matter relating to the Service; regardless of whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort or otherwise; provided, however, that this clause shall not prevent claims for direct financial loss suffered by the Customer due to the Supplier's intentional or grossly negligent breach of this Agreement, and that the total liability of the Supplier, whether in contract, tort or otherwise shall in no circumstances exceed a sum equal to the amount that the Customer has paid to the Supplier during the twelve months immediately preceding that month in which the breach occurred.
  2. Any claim that the Customer may have under the Agreement or in connection herewith must be filed with the appropriate forum within one year after such claim arose, or shall be forever barred.


  1. No Party shall be liable to the other for breaching its obligations due to a circumstance beyond its control, such as, for example, an act of God, act of government, war, civil unrest, act of terror, strike, Internet service provider failure or any other circumstance qualifying as force majeure. However, nothing in this clause shall excuse a Party from any payment obligation hereunder.


  1. The Customer will defend, or at its option settle (with no harm or cost to the Supplier or the Company), any third party lawsuit or other proceeding brought against the Supplier and/or the Company based upon or otherwise arising out of the Customer's or any End User's (i) use of the Service, (ii) content, (iii) misuse of personal data, or (iv) infringement of Intellectual Property.


  1. The Supplier provides a Contents’ hosting and maintenance service to the End User via the Service. The End User decides if and what Contents, including personal data, it wants to process on the Service. As such, the Supplier processes any personal data in the Contents on behalf of the End User solely for the purpose of providing the Service and acts as a data processor as regards such personal data, whereas the End User acts as a data controller as regards such personal data.
  2. The categories of data subjects the personal data of whom the End User may process in the Contents may include but not be limited to: identification data, contact data, employment data, communications data, data related to the use of the Service. The categories of personal data the End User may process in the Contents may include but not be limited to: identification data, contact data, employment data, communications data, data related to the use of the Service.
  3. For the purposes of these Terms of Service, the terms "controller", "processor", "personal data", "data subject", "personal data breach" shall have the meaning given in the GDPR. "Sub-processor" shall mean another processor engaged by the Supplier to process the personal data in the Contents.
  4. The End User as a data controller is fully responsible for any personal data in the Contents it processes using the Service. The End User confirms that its personal data processing practices are fully compliant with the Data Protection Laws, including that it has a legal basis to process the personal data in the Contents as stipulated herein and that it has properly informed the data subjects thereof. If a End User adds Contents to the Service, it shall ensure its accuracy, correctness, completeness, relevance and its compliance with the Agreement, good practice, and legal acts.
  5. The End User authorizes the Supplier to use the following categories of sub-processors: hosting service providers, management and storage providers, email service providers, End User relationship management and feedback service providers, payment service providers. The full list of sub-processors is available upon request.
  6. The Supplier and its sub-processors may transfer personal data outside the EU only where they have a lawful basis to do so, including to a recipient who is: (i) in a country which provides an adequate level of protection for personal data (in the US, this includes companies certifies under the Privacy Shield); or (ii) under an instrument which covers the EU requirements for the transfer of personal data to data processors outside the EU. More specific information about transferring personal data outside the EU is available upon request.
  7. The End User gives the Supplier the necessary rights to the Contents (including a non-exclusive license regarding any Contents protected under intellectual property rights) and confirms that it has the right to do so.
  8. The Supplier has no obligation to monitor or access the Customer accounts, but may do so in cases where such action is reasonably justified (e.g., in order to prevent illegal or harmful activity or to provide customer support).
  9. If an End User or the Customer chooses to opt in to the Supplier's mailing programme, the Supplier may use their personal data to send them information about products, services, promotions and events which the Supplier thinks may be of interest to them. Any subscription to such mailing programme may be cancelled at will.


  1. The Supplier may modify the Service or any part of the Agreement at any time in its sole discretion and shall notify the Customer of such modifications when the Customer logs on to their User Account. In the event that the Customer does not agree with the respective modification(s), their sole and exclusive remedy is to terminate their use of the Service. Otherwise, all such modifications will be effective with respect to the Customer as of the aforesaid notification.
  2. The Supplier may discontinue all or any part of the Service upon a 30 days' prior notice.
  3. The Supplier may suspend performance under the Agreement in whole or in part with immediate effect if it is required by a court order, magisterial decision or competent regulatory body to temporarily or permanently refrain from continuing to perform its obligations hereunder.


  1. Either Party may cancel the Agreement at any time on a 30 days' prior notice to the other Party.
  2. If the Agreement is cancelled due to the other Party's material breach, no warning or advance notice shall be required for the cancellation to be effective (i.e., the Agreement may be cancelled forthwith).
  3. A material breach of the Agreement shall (inter alia) be deemed to have occurred if: (i) a Party is in breach of any of its obligations hereunder and fails to discontinue or remedy such breach within two weeks after notice from the other Party specifying the breach and requiring it to be discontinued or remedied; (ii) a Party is in persistent breach of any of its obligations hereunder and the respective breach cannot be remedied; (iii) a breach by one Party deprives the other of the whole benefit, or substantially all of the benefit, which the latter was entitled to hereunder.
  4. Any cancellation of the Agreement shall be without prejudice to the Parties' rights and remedies that have accrued prior to the cancellation.
  5. The Customer understands and agrees that upon any termination of the Agreement (i) all rights that the Customer has been granted hereunder will terminate; (ii) the Customer shall cease all activities authorised by the Agreement; (iii) they shall immediately disburse to the Supplier all sums that are due to the Supplier hereunder; (iv) they will receive no refund or exchange for any unused time on a subscription, for any license or subscription fee, any content or data associated with their account, or for anything else.


  1. This Agreement and all matters relating hereto shall be governed by Estonian law (without precluding the application of any relevant international treaty or convention or enactment of any international organisation that Estonia has acceded or accedes to; for the purposes of this clause, the European Union shall be regarded as an international organisation).
  2. Any dispute that may arise in connection with this Agreement, whether with respect to its validity, interpretation, performance, breach, termination or otherwise, shall, if not settled by negotiation between the Parties, be submitted to and finally settled by the Arbitration Court of the Estonian Chamber of Commerce and Industry (ECCI) in Tallinn.
  3. Arbitration may be commenced by either Party and shall, unless otherwise expressly agreed between the Parties and allowed by the ECCI Arbitration Court, be conducted in the Estonian language in accordance with the then-current rules of the ECCI Arbitration Court. Regardless of the language of the proceedings, evidence whose original language is English need only be translated if so ordered by the arbitration court.


  1. The Customer hereby consents to the Supplier's inclusion of the Customer’s name in a customer listing, provided that the Customer is not the sole customer listed. The issuance of any press release shall be subject to the prior consent of both Parties.
  2. Any amount hereunder not paid when due shall be subject to default interest at the rate of twenty per cent (20%) per annum until payment is received.
  3. All conversion and remittance charges relating to any payment hereunder shall be borne by the payor (not the beneficiary).
  4. Having sufficiently considered each term of the Agreement both individually and in conjunction with other terms, each Party hereby confirms to the other and for the benefit of the Company that they find the Agreement fair and not oppressive or harmful in any respect.